Victoria's Secret Reviews

Victoria's Secret has an overall rating of 3.4 based on 575 reviews. Customer feedback on Victoria's Secret is mixed: Victoria's Secret reviewers highlight positive aspects like wide variety of products, frequent sales and promotions, high-quality materials, attractive designs, which strongly appeal to young women, fashion-conscious shoppers, lingerie enthusiasts. However, Victoria's Secret is often criticized for its size inconsistency, high shipping costs, limited international shipping options, customer service issues.

3.4/5.0

575 reviews

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All Victoria's Secret Reviews (575)
katherine1974
May 30, 2026
"I ordered this bra thinking it would be..."
I ordered this bra thinking it would be lightly padded based on the description, but when it arrived it was definitely thicker than I expected. The color was also a little different in person. It’s not a bad bra, just not really what I thought I was getting. I guess I should’ve trusted my instinct when the description felt a bit vague.
VictoriaKimberlin_72
May 17, 2026
"Pretty Happy Overall"
I got exactly what I ordered, and the sizes and colors were all right. Shipping took a little longer than I’d hoped, but there weren’t any mix-ups, so I’m happy overall.
Benjamin_monica80
May 07, 2026
"I like the look of victoriassecret…"
I like the look of victoriassecret. The colors and photos give me that little spark I remember from browsing cute styles with friends, where you instantly get a feel for what fits your mood. The product pages are clean, and choosing sizes or colors is straightforward. The only thing that bugs me a bit is the homepage can feel crowded with all the banners and pop-ups. But overall, the design is nice, and I can browse without feeling like it takes too much effort
dorthea_Keams81
May 01, 2026
"Coupon worked after a quick refresh!"
I got the coupon to apply at checkout after one quick refresh... not a big deal. It saved me a little on my order, so yeah, happy with it overall!
DavidHam
April 13, 2026
"Am I the only one who..."
Am I the only one who keeps having this happen? My order showed up late again, and the tracking info was basically no help at all. I kept checking for updates, but it didn’t really tell me anything useful. Frustrating
judith1993
April 05, 2026
"Definitely Worth It"
I wasn’t sure at first if it would be worth the price, but honestly—actually, I’d say it was totally worth the money. I’m happy with it and would buy it again.
JohnMoyer
April 04, 2026
"Really impressed with the quality"
I was surprised by how nice the fabric feels. It’s soft, comfortable, and it’s held up really well after a few washes. Definitely better than I expected, and I’d happily buy this again.
JamesBradley
March 18, 2026
"Box was beat up"
The order itself seemed totally fine, at least from what I can tell, but the box showed up looking smashed and was kind of half open. It’s probably not a huge deal, but I do feel like the packaging could’ve been better
hello_annie708
March 17, 2026
"I’m happy with the stuff I ordered, but…"
I’m happy with the stuff I ordered, but the shipping was way slower than expected. It said it would arrive in a few days, and then you’re sitting there over a week later with barely any updates. I kept checking the tracking, and it just didn’t move for days. Not the worst experience ever, but definitely annoying when you’re expecting it sooner.
ricky1987
March 08, 2026
"Not as comfy as it used to be"
It looks really cute, but after wearing it for a while it starts to feel scratchy. I feel like this kind of item used to be softer and more comfortable, so I was a little disappointed.
WALTER
March 07, 2026
"My exchange took forever, and dealing with support…"
My exchange took forever, and dealing with support didn’t really make things any better. I kept having to follow up, which felt unnecessary. Overall, it was just a frustrating experience.
sabina.Mccraney
March 05, 2026
"Good deals, but the emails add up"
I signed up for Victoria’s Secret emails mostly because I figured, if there’s a coupon in my inbox, I’ll know it’s probably worth a quick look. They do send some solid sale alerts and promo codes, and I’ve definitely grabbed a few good deals that way. My shortcut now is basically scanning the subject line for a big discount and deleting the rest. The only downside is they email often, sometimes more than I want. Still, the offers are easy to understand and it’s not hard to use.
SeanNall
February 12, 2026
"Helpful at first, then really frustrating"
I was hopeful at first because I did get a response, but the whole experience ended up being frustrating. I waited days to hear back, and when they finally replied, it felt like a generic copy-paste answer that didn’t actually solve anything. It was confusing because they seemed like they were trying to help, but nothing really got fixed. i’m annoyed and probably won’t order again.
tracy_Bright77
February 11, 2026
"I just shopped on victoriassecret.com recently, and that…"
I just shopped on victoriassecret.com recently, and that experience really stood out to me. The site loaded fast, the filters made it easy to narrow things down, and I found my size quickly. The photos were actually helpful too, which made deciding a lot easier. Checkout went smoothly with no weird issues. Based on this most recent order, I’d definitely shop there again.
adelaide.Richmond
February 04, 2026
"Using the gift card was more frustrating than expected"
I tried using my gift card online and kept getting errors at checkout, which was annoying. Customer service did eventually help me get it sorted out, but it took way longer than I expected for something that should’ve been simple. The site itself looks fine, but redeeming a gift card really shouldn’t be this much of a hassle. Has anyone else run into the same issue?
garrymitchell3175
January 20, 2026
"Pretty happy Overall"
I grabbed a few bras and leggings from Victoria’s Secret most of them fit really nice. The bra sizing was close to what I normally wear, maybe a little snug at first, but it got more comfy after I wore it for a bit. The leggings were kinda long on me, but not enough to be a big Deal. I do wish the sizing was more consistent from style to style though. Overall I’m still happy with what I got, just definitely check the reviews and size chart before ordering.
KellieCalabro_21
January 04, 2026
"I wasn’t expecting much, but the scent actually..."
I wasn’t expecting much, but the scent actually stayed on me for hours. It’s nicer than I figured it would be, so that was a pleasant surprise.
EvelynRiecke
December 30, 2025
"Pretty good overall"
I usually have no trouble finding my size on victoriassecret, which is really nice. Some of the cuter colors do sell out super fast though, so I’ve definitely missed out on a few things I wanted?? But the basics are usually in stock when I check, and the shipping options are easy to understand. Overall, good experience.
burt_Judson95
December 16, 2025
"Payment was easy, email took a little while"
Paying was straightforward and went through without any real issues. The only thing was the bill email showed up maybe a little later than I expected, but it wasn’t a big deal.
Charlie_victorero71
December 15, 2025
"I shop here regularly, and the loyalty…"
I shop here regularly, and the loyalty rewards are solid. I’ve gotten a few coupons and freebie offers that actually made a difference on my orders, which is always nice. The only thing is that sometimes the points or rewards take a bit to show up, and that feels like an avoidable annoyance. Still, overall it works fine and it’s definitely better than a lot of other store rewards programs I’ve used.

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Victoria's Secret Q&A

I just noticed that the bra i bought tonight at a local store is about $14.00 cheaper online. will the store price match?

I just noticed that the bra i bought tonight at a local store is about $14.00 cheaper online. will the store price match?

Re order no 721951925 marion maclennan can you please let me know if the right one is on its way or give me my money back? thank you

I saw some of your panties were reviewed by more men than women. do you have any statistics that show what the percentages of men vs women why buy?

Terrible page, can't sign in even creating a new password, can't create a new account, they cancelled my order because i bought as a guest.. really??

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