800-411-5116
Current wait: 21 mins (16m avg)
Hours: 24 hours, 7 days
Best time to call: 10:15am
Want to contact Victoria's Secret customer service faster? Don't wait on hold! Chat with the Victoria's Secret team directly via live chat.
(907) 277-8487
Anchorage, Alaska
(404) 541-9341
Atlanta, Georgia
(303) 344-8977
Aurora, Colorado
Check out if you can find the solution you need.
What happened: I'm trying to track down my package that I paid $**.** last Thursday August**th **** I still waiting for it and I didn't conformation like I usually do can u please help me find my shimmer blue binki items my name is Mandi Petrie *** *** ****mmy email is M*****@***.com
What happened: Dear sir or madam,**my name is Valeriia Smyrnova I live in Germany. On Saturday ********** I ordered two Victoria's Secret sprays using PayPal and still have not received an order letter. Money has been taken from my account.*There is no order information in my account.**Best wishes*Veriia Smyrnova
What happened: The problem: Bhejbe
What happened: My bra is missing a piece. I bought it yesterday. We live two ferries away. I would like the piece to be sent to me. My mom bought the same bra so I can send a picture of the missing part.*Thanks so much,*Amber Young
What happened: Hallo,**customer number **************Ordernumber j*sdrg*YGJeL**I have returned all items in this order. I have received a reminder. *there has to be something wrong.*i didn't keep anything**please take care of the problem*Thank you**Annabell Schmid
What happened: The problem: I Need to cancell my Victoria Secret order E*********. Thank you
What happened: I am an inventor and business developer, and i have an idea of a new product, *****%, a susp or jockstrap for women, made of iron, or soft material, because confident women, and famous women often have much attention from men, and some attack with means, on womens ***, and body, this susp or jockstrap should protect up in ****** with string underwear, because sick men attack women and babies through ******, it should be bullet proof, because it's threats with gun, this can be mostly mental attacks or direct, it's best to use in night time, when you are alone, they don't let you sleep, and much hate, we want this product, Merete, Taylor, Juliette, and women in powerful positionss, ***My account *****.**.******NO**************BLSPNO****https:**www.starnow.com*meretegrimelid***** ********
To contact the Victoria's Secret customer service by phone, you can follow these steps:
Look up the phone number of the Victoria's Secret customer service. The phone number is listed on victoriassecret.com. Or check out the Victoria's Secret phone number page on WorthEPenny.
Dial the Victoria's Secret phone number 800-411-5116.
Hours: 24 hours, 7 days
Best time to call: 10:15am
Wait for an answer: Once the call is connected, wait for a Victoria's Secret representative to answer on the other end.
Average wait time: 16m
Identify yourself and state your reason for calling the Victoria's Secret representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Victoria's Secret to help them assist you.
Ask for assistance: Ask the Victoria's Secret representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Victoria's Secret needs additional information from you or provides any instructions, follow them carefully.
Thank the Victoria's Secret representative: After you have received the assistance you need, thank the Victoria's Secret representative for their time and help.
To get to a real person as quickly as possible when calling Victoria's Secret, you can follow these steps:
Dial the Victoria's Secret customer service phone number 800-411-5116, which can be found on the Victoria's Secret website or in your order confirmation email form Victoria's Secret. Or check out the Victoria's Secret phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Victoria's Secret. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Victoria's Secret representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Victoria's Secret representative.
If the system still doesn’t connect you to a Victoria's Secret representative, stay on the line without pressing any keys. Victoria's Secret will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Victoria's Secret.
Once you reach a live person, explain your issue and provide any relevant information about your Victoria's Secret order. The Victoria's Secret representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Victoria's Secret website. This may allow you to connect with a Victoria's Secret representative more quickly and efficiently than calling.
When calling Victoria's Secret customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Victoria's Secret account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Victoria's Secret representative without any disruptions or background noise.
Be polite and respectful to the Victoria's Secret representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Victoria's Secret.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Victoria's Secret representative address your concern.
If the initial Victoria's Secret representative is unable to resolve your issue, politely ask to speak with a supervisor from Victoria's Secret or escalate the issue to a higher level of authority.
Take notes during the call, including the Victoria's Secret representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Victoria's Secret after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Victoria's Secret customer service.
If you are unhappy with your call to Victoria's Secret customer service, there are several options you can try:
Call again: Try calling Victoria's Secret customer service again and speak to a different Victoria's Secret representative. Sometimes a different Victoria's Secret representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Victoria's Secret representative, you can ask to speak with a supervisor from Victoria's Secret or escalate the issue to a higher level of authority.
Provide feedback: After the call, Victoria's Secret may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Victoria's Secret customer service through other channels, such as email or chat. You can also explore the Victoria's Secret Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Victoria's Secret service, you may want to consider other options such as returning the product you bought on Victoria's Secret or filing a complaint with a consumer protection agency.
To the Victoria's Secret customer support via live chat, you can follow these steps:
Go to the Victoria's Secret website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Victoria's Secret customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Victoria's Secret representative.
Provide any necessary information about your issue or question, and wait for the Victoria's Secret representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Victoria's Secret live chat option, you may need to contact the Victoria's Secret customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Victoria's Secret via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Victoria's Secret via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Victoria's Secret official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Victoria's Secret, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Victoria's Secret. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Victoria's Secret social media team.
Please note that the social media accounts of Victoria's Secret are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Victoria's Secret for certain issues. For urgent or complex issues, it's recommended to contact Victoria's Secret customer service via phone or chat for more personalized assistance.
Yes, to contact the Victoria's Secret customer support by email, follow these steps:
Go to victoriassecret.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Victoria's Secret and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Victoria's Secret order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Victoria's Secret order number or username.
Once you have completed the email, click send. You should receive a response from the Victoria's Secret customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Victoria's Secret. WorthEPenny provides free tools and resources to assist customers in reaching Victoria's Secret customer service more efficiently, such as the Victoria's Secret phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Victoria's Secret, as well as forums where Victoria's Secret customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Victoria's Secret, it is not associated with or endorsed by Victoria's Secret.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Victoria's Secret official app or the Victoria's Secret company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Victoria's Secret trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Victoria's Secret. All references by WorthEPenny to third-party trademarks like Victoria's Secret are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.